My iPod repair experience (so far)

My iPod repair experience (so far)
Well, my iPod touch has a broken Home Button which happened last week.

This is actually my first time with a repair for any product, so I've only got a small idea of what to say and do.

Here is my experience so far:

• Saturday: Went to Noel Leeming. Explained that the Home button broke and one of the staff even had a go at it.
   
  This was the strange part - they told me to contact Renaissance directly and get a cardboard box to free post to them. At that time it was strange really, as:
   
  1. I would expect the retailer to manage the repair process
  2. Renaissance usually doesn't make direct contact to customers like me.
   
  I was reassured and so was written a phone number for Renaissance.
   
   
  What a load of crap that was - as...
   
• Wednesday: Contacted Renaissance. Was asked a few questions. Then faxed a paper to fill in to fax back.
   
• Thursday: Renaissance representatives contact us. Told us that they don't manage cases directly with customers.
   
  Damn. What a waste of time that was.
   
• Thursday: Went to Noel Leeming again. This time they actually took in the iPod for repair. Signed the repair confirmation, and was told it would take around 10-15 working days (or 2-3 normal weeks)

This is as far as I've gotten right now.

Any experiences or comments to post?